After you are logged-in with an account on the Support Portal site, you can click on the My Support button in the top right corner navigation.
The interface will show you the record of cases that were created. If you want to create one, simply click the Open a New Case button located in the right part of the window.
The screen that you will be redirected to will look something like this:
Title - your case title
Case type - choose if your case is a question, problem or a request
Subject - if the subject is a Query or a Service
Description - this is the space where you should explain your case (problem)
Attach a file - you can attach evidence here (.pdf, .doc, .png, etc.)
A Case example will look like this:
You can see that the site will suggest some topics for you before you submit your case.
After you filled all the spaces, press Submit.
After you submitted your case, it will be visible in the My Support Screen. Just like this:
If you want to Update or Close the ticket, you can open it by clicking View Detalis button on the right:
This is how the Case will look like:
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