Firstly, you need to navigate to Customer Service Hub. You can access Customer Service Hub from the make.powerapps.com site where you'll locate the Customer Service Hub in the Apps View. Just as you see below.
Once you are in Customer Service Hub, you have to access Knowledge Articles from the left navigation.
After that, if you want to add a new article simply press New and create your article. After you press New, it should look something like this:
Title - this will be your article named after
Description - your article description
You can change the language in the top right corner. Keep in mind that you can only change the language only when you create the article! The Article will then be visible in the Knowledge Base for the selected language. For example, if you choose Japanese, you will find this aerticle in the Knowledge Base only if you have the language switched to japanese from the portal website!
Keywords (IMPORTANT) - this will make the article much easier to be found (for example via search bar) and for the articles that will be redirected to another site via API (AMPB for example).
After you filled these sections, you have to Save & Close so that the record will be created. After that, you will see the record in the Knowledge Articles view. It should look something like this:
And after you Save & Close you'll find the Article in the Knowledge Articles:
Once the article is created, you can click on it and start putting information in. If you scroll down, you will see a section named CONTENT. There you will be putting the information. Also you can choose to insert information using HTML. Also you ahve a preview option to view your unfinished article.
After you're finished with your article, you have to go to summary section. There you will be able to assign a category to the article and do other stuff like set an expiration date for the article. The steps are:
Relate a category to your article:
After you associate a category, it should look something like this:
After you are all done with these steps, you need to approve the article and then publish it!
You Mark as complete and approve an article from the Author and Review Sections that are located above:
After your article is completed and approved, only thing to do now is to publish it. Save & Close your article and you'll be redirected to the Knowledge Articles View where your article should appear. Click on in and then, from the tool bar you will press the publish button.
Once you press Publish, a window will pop up with settings that you can change by your desire. After you are all finished, click publish and your article should be up and running.